# 6.3 — 12-month Warranty Support

Module: [bms/training-handover](../../../_playbook/modules/bms/training-handover.md)

| Field | Value | Source |
|-------|-------|--------|
| Term | 12 months from substantial completion | A-012 |
| Scope | Defect rectification (no operating-malfunction repair); remote support; up-to-2 site visits | Standard |
| Response time | Critical defect <24 hr remote / <72 hr on-site | Standard hospitality |
| Optional add-on | Q-014 — extended O&M | Q-014 |